At Information Alliance we know the most important service we can offer you is peace of mind. In order to have peace of mind you must have confidence in the people collecting your data. IA's strict hiring policies and customized training are designed to ensure all of our agents are capable of understanding and administering your questionnaire. We realize our agents are the vital link between you and your data. Because of this, our entire organization is designed to support our agents in this important work. IA's project management team works closely with all of our agents and our supervisory staff to ensure everyone understands the project and the importance of the data being collected.

Before starting on your project, each interviewer is thoroughly briefed by one of our project supervisors, so they understand the goals of the study. We encourage you as the client to be involved in this briefing process as your project knowledge is vital to our success. The agents are also provided a detailed explanation of qualifying requirements, a project briefing document, and must conduct practice interviews so they are confident with each survey.

We provide a high level of quality control on each study. Our supervisor to interviewer ratio is 4 to 1.  Our supervisors continually monitor interviewer accuracy for all studies, monitoring 10 - 20%.  In addition to supervisor monitoring, our Avaya phone switch provides the capability to connect multiple sites for monitoring without degrading the call clarity.  We encourage our clients to monitor their projects throughout fielding, and many of our clients take advantage of our sophisticated phone switch to involve their client in the monitoring process.

While monitoring, supervisors verify that each interviewer observes skip patterns, reads verbatim and probes open ended questions in depth. Our editing staff provide our interviewers with additional detailed open end feedback after the first night of interviewing and other feedback as needed. Once surveys have been completed, our supervisors validate 10 - 20% of the surveys on each project.