Located inside Utah State University's Innovation Campus, Information Alliance operates a 12,000 square foot building housing an Avaya phone switch, multiple T-1's, and a connection to USU's fiber optic sonnet ring.
Technical Description:
Switch: Definity G3SI with Call Accounting
Data: Cajun Switches, NxT1 Tiara 1400, Qwest DIA 3 Mbps, Cisco PIX Firewall
T-1's: Qwest ISDN PRI 2-way DID Trunks, 8 long distance T-1's
Voice:
Ability to handle up to 5000 calls simultaneously.
Ability to network multiple locations.
Ability to handle thousands of 800 numbers and route them seamlessly to multiple locations or staff.
Ability to route calls automatically based on capacity, priority or skills (language, technical skills, etc.). Agents log onto the system and receive calls based on pre-established skills.
Ability to identify inbound callers, i.e. business, residence, and existing customer
Appropriate screen automatically "pops up" based on inbound identifying data
All 800 numbers and regular inbound numbers can have their own announcement system
The call accounting system can track costs to calls by 800 number, project number, agent number, phone number, area code, etc.
Data:
Ability to link any location with high speed internet access and high speed data transfer
Tiara switch provides redundancy through multiple carrier T-1 integration
Document Conversion and Storage on DVD and CDROM
Inbound Data Tracking from IVR
